Equipment Warranty

Terms

  • If you bought it, it carries a two (2) year warranty.

  • If you subscribe to it, it carries a lifetime warranty.

Equipment Replacement

Equipment breaks.  It's a simple fact.  At Latitude we understand that when it comes to operating secure environments using our solutions it can be a big deal when something breaks.  This is why we stand behind our products with a fantastic replacement program.  

Call our help desk, so we can verify if it need replacing and how it broke. We will send you a replacement with a return label, so you can ship the old stuff back.

The Not So Fine Print

  • Replacements or upgrades need to be an equipment swap.  Adding equipment is not considered replacing or upgrading.

  • If equipment fails due to misuse, abuse, or negligent use the customer is liable and may incur additional fees for equipment replacement or upgrades.

  • Any unauthorized modifications made to equipment is also a risk and customer may be liable and may incur additional fees for equipment replacement or upgrades.

  • Latitude gets the old stuff back, but we will send you a box and shipping label.

  • Hardware replacement does not include installation.

That covers it.